![]() ![]() The person may just want you to listen rather than offer a suggestion. Don’t try to correct the person or defend yourself.Don’t react emotionally to what the person is saying without taking the time to fully understand their perspective.Don’t jump to conclusions or assume you know what the person is going to say.Don’t cut the person off before they have finished speaking (even if you are keen to show someone you agree with them).Don’t criticise the person or start a debate, as this will likely lead to an argument.Don’t look at your phone or device while having a conversation.Don’t multitask or get distracted by things happening around you.Observe the person’s non-verbal communication to get a better understanding of what they are saying – facial expressions, tone of voice, arm movements etc.For example, “It sounds like you’re saying…” or “The thing you feel most important is…” Try to summarise what they are saying and how they feel.If your mind wanders, admit it and apologise.These will open up the conversation and encourage the person to express themselves so you can understand more clearly. Ask open-ended questions that begin with who, what, where or when.For example, “What do you mean when you say…” or “Can I clarify that…” The questions should be related to what you’ve heard. If the person says something you don’t understand or is unclear, ask for clarification to make sure you truly understand what they’ve said.Show the person you are listening by nodding and giving positive prompts such as “I understand” and “I see.”. ![]() Listen for both the content and the emotion behind the words.Look at the person and give them your full attention.Try to relax and set a comfortable tone.Here are a few tips to help you practise active listening: To actively listen, you need to pay attention to the speaker’s words, tone, and nonverbal cues and respond in a way that shows you understand and are engaged in the conversation. Tips for active listening – how to improve your listening skills It can also be used to gather information, clarify understanding, and make decisions. By showing that you are actively listening, you are making a conscious effort to understand what the other person is saying.Īctive listening can help to build trust, improve relationships, and resolve conflicts. This can result in miscommunication and the other person thinking that we are ignoring their feelings and opinions.Īctive listening is a communication technique that involves focusing on, understanding, and responding to the speaker. There are times when we’re distracted by our phone, or the person may be telling us something we don’t want to hear. We have conversations throughout the day, but sometimes we’re not listening as well as we could. ![]()
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